Privacy Policy

1. Scope and roles

This Privacy Policy applies to Known Aura websites, inquiry forms, private previews, prospect research, accounts, purchases, client workspaces, and related services. In some engagements, Known Aura determines why and how information is processed. In others, Known Aura processes information on a Customer's documented instructions. An Order may describe additional privacy responsibilities.

Known Aura is designed for United States users during the initial beta. It is not directed to children or intended for highly sensitive personal information.

2. Information we collect

• Identifiers and contact information, such as name, business email, telephone number, organization, role, account identifier, and mailing address when needed for billing or notices.
• Professional and business information, including biographies, employment history, credentials, affiliations, service areas, websites, public profiles, awards, media, and other public-source material relevant to an identity or business review.
• Customer Materials and directions, including copy, photographs, logos, links, preferences, approvals, corrections, voice recordings, transcripts, and revision requests.
• Commercial records, including proposals, selected modules, exact prices, consent records, invoices, subscription status, and transaction identifiers. Payment-card details are collected and processed by the payment provider rather than stored by Known Aura.
• Communications and support records, including inquiry content, messages, delivery status, opt-out requests, and administrative notes.
• Technical and security information, such as browser and device characteristics, approximate location derived from IP address, timestamps, authentication events, private-link access events, referral path, and error or audit logs.

3. Sources of information

• Directly from you, your authorized representative, or your organization.
• From publicly available websites, company profiles, professional networks, government or professional records, publications, search results, and other sources consulted for a reviewed proposal or service.
• From customers who ask Known Aura to work on information involving their personnel, customers, vendors, or audiences.
• From service providers supporting authentication, hosting, security, payments, email, AI processing, transcription, analytics, or infrastructure.

4. How we use information

• Respond to inquiries and authenticate authorized users.
• Resolve identity, distinguish people with similar names, and prepare private proposals or current-state observations.
• Create, revise, deliver, secure, maintain, and support purchased websites, presence services, and client workspaces.
• Process payments, manage subscriptions, preserve consent records, and provide transaction or service notices.
• Perform human-reviewed AI research, drafting, transcription, design support, quality assurance, and monitoring.
• Prevent fraud, enforce access boundaries, debug problems, audit consequential actions, and comply with law.
• Improve Known Aura's workflows and services using de-identified or aggregated information where reasonably possible.

5. Public-source prospect research

Known Aura may organize publicly available professional or business information to evaluate whether its services could be relevant and to prepare a private, non-indexed proposal. Public availability does not make information automatically accurate, approved, or suitable for publication. Known Aura keeps observed facts, suggestions, Customer approvals, and published information in separate states.

Known Aura does not publish a private prospect proposal, impersonate the subject, or treat public-source research as the subject's endorsement. A person may ask Known Aura to stop direct outreach, correct an identity mismatch, or delete a private proposal by contacting privacy@knownaura.com.

6. Artificial intelligence

Known Aura uses AI-assisted tools for bounded research, extraction, organization, transcription, drafting, design support, and quality checks. Material outputs remain subject to source review and human approval. Known Aura does not intentionally submit payment-card details, passwords, or account credentials to AI systems.

AI providers and configurations may change. Known Aura evaluates providers for appropriate security and contractual protections and limits submitted information to what is reasonably necessary for the task.

7. How we disclose information

Known Aura does not sell personal information for money and does not use personal information for cross-context behavioral advertising. Known Aura does not knowingly disclose personal information for targeted advertising as those terms are defined by applicable state privacy laws.

• Service providers that perform hosting, authentication, payments, email, AI processing, transcription, security, or infrastructure functions for Known Aura.
• A Customer, its authorized users, or a public website when the Customer has approved the exact content and release action.
• Professional advisers, auditors, insurers, and financing or transaction parties subject to appropriate confidentiality obligations.
• Government authorities or other parties when reasonably necessary to comply with law, protect rights or safety, investigate misuse, or enforce agreements.
• A successor in a merger, financing, acquisition, reorganization, or sale of assets, subject to applicable notice and privacy obligations.

8. Cookies and similar technologies

Known Aura uses essential technologies for authentication, security, session continuity, private-link access, form integrity, and service operation. The initial beta does not use third-party advertising pixels or cross-site behavioral advertising. If optional analytics or marketing technologies are added, Known Aura will update this Policy and provide any choices required by law.

9. Retention

Known Aura retains information only for as long as reasonably necessary for the purpose collected, the service relationship, security, dispute resolution, legal compliance, and enforcement. Public inquiry records are scheduled for review or deletion after 180 days unless converted into an active prospect or customer record. Private links expire or may be revoked independently from the underlying audit record.

Payment, consent, tax, contract, and security records may be retained for longer periods when reasonably necessary or legally required. Backups and immutable audit records may persist for a limited period after deletion from active systems. Counsel will finalize the production retention schedule before general release.

10. Security

Known Aura uses administrative, technical, and physical safeguards appropriate to the nature of the information, including access controls, separate environments, hashed bearer secrets, limited provider credentials, audit records, and human approval gates. No system is completely secure, and Known Aura cannot guarantee absolute security.

11. Your choices and privacy rights

Depending on your relationship with Known Aura and applicable law, you may have rights to request access, correction, deletion, or a copy of personal information; object to or restrict certain processing; withdraw consent; or appeal a denied request. You may opt out of marketing email at any time and may stop future recurring charges through the cancellation method described in the Refund and Cancellation Policy.

Submit a request to privacy@knownaura.com. Known Aura may verify identity and authority before acting. Known Aura will not discriminate against a person for exercising an applicable privacy right. Some information may be retained or excluded when permitted by law, including records needed for security, contracts, legal claims, or compliance.

12. California and other state disclosures

If a state privacy law applies to Known Aura and to your information, the categories described in Section 2 are the categories collected and the purposes in Section 4 are the business purposes for use. Known Aura does not sell or share personal information for cross-context behavioral advertising and does not knowingly use sensitive personal information to infer characteristics. Applicable requests may be submitted through privacy@knownaura.com.

Known Aura's present size or activities may fall below one or more statutory thresholds. This section is intended to provide a consistent request path and does not concede that any particular law applies.

13. Children

The services are not directed to children under 13, and Known Aura does not knowingly collect personal information from children. Contact privacy@knownaura.com if you believe a child submitted information.

14. Changes and contact

Known Aura may update this Policy as its services and legal obligations change. The effective date will identify the current version, and material changes will receive additional notice when required. Privacy questions and requests may be sent to privacy@knownaura.com. The counsel-approved version will identify the responsible legal entity and postal address before live paid beta enrollment.