This pre-release draft is prepared for legal review and alpha testing. Known Aura will replace it with counsel-approved text before accepting a live paid beta transaction.
1. Exact terms control
The private order review shows the exact setup fee, recurring fee, billing interval, selected services, any minimum commitment, and currency before checkout. Those frozen terms, together with this Policy and the Terms of Service, govern the purchase. A later catalog or website price change does not change an accepted Order.
2. Setup fees
Setup fees are charged for research, preparation, design, configuration, and access to the completed private preview and other reviewed deliverables prepared before purchase. Because the customer can inspect the proposed work before checkout and receives immediate value from that preparation, setup fees are final and non-refundable once paid, except where required by law, for a duplicate or erroneous charge, or when Known Aura expressly agrees otherwise in writing.
3. Recurring service fees
Recurring service is billed in advance at the interval shown in the Order, beginning on the date shown at checkout. The first recurring charge may be collected in the same checkout as the setup fee. Unless an Order states a minimum commitment, the subscription renews month to month until canceled.
Recurring fees already charged are non-refundable and are not prorated for partial periods, inactivity, unused features, or cancellation during a billing period, except where required by law or when Known Aura corrects a duplicate or erroneous charge.
4. How to cancel future renewal
A customer may stop future renewal through the online cancellation method provided in the customer account or by emailing support@knownaura.com from an authorized account email. Known Aura will not require a sales call or a reason for cancellation. The request should identify the customer and service to be canceled.
Cancellation should be submitted before the next billing date. Known Aura will provide a confirmation and stop charges scheduled after the effective cancellation date. If an Order contains a disclosed minimum commitment, cancellation stops renewal after the commitment and does not eliminate amounts already due under that commitment unless the Order or applicable law says otherwise.
5. Effect of cancellation
- Cancellation stops future recurring renewal; it does not reverse completed setup work or prior service periods.
- Service continues through the paid period unless Known Aura states otherwise for security, misuse, or nonpayment.
- Monitoring, maintenance, support, hosted features, and other recurring work may stop at the end of the paid period.
- Customer-specific export or transition assistance, domain transfer, and third-party services are handled as described in the Order and may require payment of outstanding amounts or third-party fees.
6. Domains and third-party charges
Domain registrations, renewals, premium-domain costs, stock assets, provider fees, and other third-party charges incurred for a customer are non-refundable once committed to the third party, except to the extent the third party issues a refund. Ownership and transfer terms for a domain are governed by the applicable Order and registrar rules.
7. Search and performance outcomes
A customer is not entitled to a refund because a search engine, AI system, social platform, directory, or other third party does not index, rank, cite, display, or generate a desired result. Known Aura does not guarantee those outcomes.
8. Billing errors and duplicate charges
Report a suspected duplicate, incorrect, or unauthorized Known Aura charge promptly to billing@knownaura.com and include the customer name, charge date, amount, and non-sensitive transaction information. Do not send full payment-card numbers. Known Aura will investigate and correct a verified billing error. Nothing in this Policy limits rights that cannot lawfully be waived.
9. Complimentary alpha services
A complimentary alpha or waived service does not automatically convert into a paid subscription. Paid service begins only after the customer receives and expressly accepts a separate Order that clearly shows the charges and renewal terms.
10. Contact
Send cancellation requests to support@knownaura.com and billing questions to billing@knownaura.com. The counsel-approved version will identify Known Aura's legal entity and postal notice address before live paid beta enrollment.